Return and Exchange Policy

We want you to shop with complete confidence. If something isn’t quite right, we offer a transparent and customer-friendly return and exchange process.

Exchange Policy

Exchange Window

  • Exchange requests must be raised within 5 days of delivery

What Can Be Exchanged

  • A different design
  • A different size
  • Any other product available on the MAYNE website

Eligibility for Exchange

  • Product must be unused, unworn, and in original condition
  • Must include all original packaging, tags, certificates, and accessories
  • Original invoice must be provided
  • Any complimentary items must also be returned

Exchange Value

  • Once approved, exchanges are issued as store credit equivalent to the product value (excluding shipping)
  • If selecting a higher-value product, you may simply pay the difference

Store Credit Terms

  • Valid for 12 months from the date of issue
  • Non-transferable
  • Not redeemable for cash

Non-Exchangeable Items

  • Customized or personalized jewellery
  • Engraved or made-to-order pieces
  • Products showing signs of wear, damage, or alteration
  • Items modified by third-party jewellers
  • Clearance or final sale items

How to Request an Exchange

Email us at contact@mayne.co.in
Subject: Exchange Request – Order #XXXXX

Include:

  • Order number
  • Invoice
  • Clear product photos
  • Preferred exchange item

Inspection & Approval

All items undergo a quality inspection upon return. MAYNE reserves the right to decline exchanges that do not meet the eligibility criteria.

Return Policy

Return Window

  • Returns must be requested within 5 days of delivery

Eligibility for Returns

  • Product must be unused, unworn, and in original condition
  • All original packaging, tags, certificates, and accessories must be included
  • Original invoice must be provided
  • Complimentary items must also be returned

Non-Returnable Items

  • Customized, engraved, or made-to-order jewellery
  • Worn, damaged, or altered items
  • Products repaired by third parties
  • Clearance or final sale items

Unboxing Recommendation

We strongly encourage recording an unboxing video to support claims related to:

  • Missing items
  • Damaged deliveries
  • Incorrect products

How to Initiate a Return

Email: contact@mayne.co.in
Subject: Return Request – Order #XXXXX

Include:

  • Order number
  • Invoice
  • Product photos
  • Reason for return

Inspection & Approval

  • All returns are carefully inspected upon receipt
  • MAYNE reserves the right to approve or decline returns based on eligibility
  • Deductions may apply for missing items or packaging

Refund Process

  • Prepaid orders → refunded to original payment method
  • COD orders → refunded via bank transfer

Deductions

  • A ₹99 logistics and handling fee will be deducted
  • This fee is waived in case of manufacturing defects

Timeline

  • Refunds are processed within 7–10 business days after approval